Download the Offline address book in Outlook

To force Outlook to download the Offline Address Book. You may do this by selecting:

1. Open Outlook
2. On the top menu click Send/Receive
3. On menu now click 'Send/Receive Groups' from the drop down select 'Download Address Book'
4. Uncheck 'Download changes since last Send/Receive'
5. Select 'Full Details' and and click 'OK'